FAQs

Banners and Google ads are one of our source of income for our website. This enable us to keep this website free for our members. If you wish to help us, and to make your browser experience better. Join our Premium membership, we will hide those banners and Google ads when you logged in. Want more info about Premium Membership benefit please click here.

The activation code email may take up to 5 minutes to get to your inbox. It is also possible our email may end up in your junkmail or spam folder. To ensure you are able to receive email from us, please add info@findatutor.co.nz to your contact list.

"Top-Up" credits: You can give you a refund on remaining credits (unused) that has been top-up within 7 days.
Subscription Payments: There is no refund for any subscription-based services. eg: Premium membership.

No, to sign up to premium membership. You must go through a payment process similar to top-up.

If you have accidentally top-up your account instead of sign up for the premium membership. Please contact us using the contact us form.

To contact a member on the website. You must register as a member. Once you have done that. You will able to send FindATutor internal message to them.

Yes, It is a good idea to contact several tutors. This will greatly increase your chance of finding the right tutor.

There may be more than one tutors listed for your search criteria. Please browse through each tutor's profile and contact those tutors who have more direct experience and expertise in the subject(s) you need help.

Here are some of the information you should put down for your initial message.
- Specific the subject(s) you need help with.
- Your (or Student's) current level in this subject.
- Where are you? If you prefer tutoring at home, tutor's place or a public place.
- Timeframe, how soon do you need the tutoring service.
- Any other special circumstances (e.g. student is pre-school).

Most tutors respond to your request very shortly. There might be a delay in a response to your request from a tutor. This could be due to a variety of reasons such as the tutor being on vacation or not having access to email. Some tutors are totally booked and sometimes don't bother to respond to a request.

We strongly recommend you contact at least two tutors.

To update your subjects and rates. Please go to your profile (You must login first):
http://www.findatutor.co.nz/my-profile.php

By click on "Update my rates" button under Subjects/Rates table, you will able to update your subjects and rates.

FindATutor Credit are used to subscribe or sign up to our paid services such as profile feature listings, and website links...etc. Click to view a full list of our services.

To view message from a member, you must first connect with that member by click on the Connect Now button. With FindATutor FREE account, you can connect up to 5 members. You can upgrade to our Premium Account to unlock this limitation. Click here to view member benefits.

Your account will be automatically removed from our website if you have not login for over 18 months. However, you can choice to close your account at any time by click on the Close my Account link from your account Summary page.

It is against our policy to have multiple accounts. It is clearly stated in the Terms and Conditions. "You must not register as a member under multiple identities and/or email addresses"

By going to a member's profile page, you can add a review about this member. However, both of you must be "Connected" to each other.